Telemarketing Supervisor
Timberline Total Solutions
Operations
$25-$27k/year
Work in Omaha, Nebraska
40+ hours per week Rotating Saturday Shift Required
2pm to 11pm Evening Shift Required
Equal Opportunity Employer
Notice: All applicants are subject to a criminal history check. Timberline Total Solutions is a drug free workplace.
Applications will be accepted Monday through Friday 8-5
Telemarketing Supervisor
Contact:
Nate Frye
 
VP of Employee Services
 
8429 Blondo Street
 
Omaha, NE 68134
 
Phone: 402-964-2468
 
Fax: 402-255-6030
Position Description
Timberline Total Solutions a multi-faceted teleservices company is part of a family group of companies founded more than 60 years ago. We employ the latest technologies that allow us to achieve the goals and objectives of our clients.
 
Our company is different in many ways. The programs we run as a company are both Inbound and Outbound for a variety of companies and industries. Supervising in this type of environment is challenging and requires a unique skill set in order to be successful. We are seeking a motivated individual who would like to apply their previous blended Inbound/Outbound experience in our center and truly make a difference in the success of our agents and company.
 
 
Job Responsibilities:
 

  • Motivate, Motivate, Motivate

  • Coordinate and supervise day-to-day workflow in the Call Center

  • Monitor Call Center activity to ensure that customer service and production standards are met and exceeded

  • Responsible for prioritizing work and assigning appropriate staff to available campaigns to ensure proper coverage

  • Oversee and assist in resolving escalated sales and customer service calls

  • Participate in QA monitoring sessions to ensure accuracy and identify area for improvement

  • Administer disciplinary actions in regards to attendance, performance and policy violations

  • Provide employees timely, candid and constructive performance feedback

 
Minimum Requirements:
 

  • 1 year supervisory/management experience within a blended Inbound/Outbound Telemarketing Center

  • Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills

  • Ability to work in a team environment, presenting a professional image

  • Ability to multi-task and be flexible

 
Interested individuals please submit a resume for consideration to Nathan Frye at: nfrye@timberlinesolutions.com or call 402-964-2468 for more information.
Telemarketing Supervisor
Send this job posting to a friend!
This position has been listed under the following classifications:
[Timberline Total Solutions Positions ]
[Sales Management ]
[Telemarketing ]
[Posted 2009/11/06 ]
endbar endbar endbar