At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This position will play a critical role in enhancing program quality and financial sustainability with HFS programs. The Program Operations Integrator is a connector amongst HFS team members providing critical back-end information and data to program management teams to enhance quality and financial stability. This position provides support on administrative tasks centering on strategy and change management. This position involves detailed analysis, strategic planning, and collaboration with various internal stakeholders to ensure we deliver high-quality services while maintaining financial health.

Compensation range: between $64,000 and $90,000 per year (salary is based on total years of relevant experience)
Work Schedule: 40 hours per week

Click to see benefits and company perks

MINIMUM QUALIFICATIONS

Bachelor’s degree in Human Services, Business Administration, Finance, Public Administration, or a related field required (Master’s degree preferred).
Minimum of 5 years’ experience in program management, quality improvement, and financial analysis.
Strong data and analytical skills with the ability to interpret data and identify trends.
Communication and listening skills.
Knowledge of nonprofit industry best practices and standards.
Ability to work collaboratively with diverse teams and stakeholders.
Proficiency in using EHR and program management software.

Essential Duties and Responsibilities

Responsible for initiating, maintaining and compliance of Medicaid contracts in both Iowa and Nebraska.
Escalate Medicaid reimbursement discrepancies to the proper Medicaid or state staff.
Maintain private insurance contracts and negotiate rates when necessary.
Research and resolve revenue cycle issues by assisting each department in overcoming revenue cycle operation interruptions.
Act as a liaison to bridge gaps between agency departments, encourage cross-functional problem-solving, and identify opportunities for synergy to drive organizational success.
Work with internal team to create dashboards to ensure program goals and financial strategies are aligned with the overall mission and strategic plan of the organization.
Utilize EHR data to inform key personnel of operational trends. Assist team members in analyzing financial and quality scorecard indicators to ensure they are meaningful and centered on positive impact.
Gather and analyze feedback from external stakeholders to inform improvement of program operations.
Analyze data to identify trends, gaps, and opportunities for improvement in program performance.
Examine program performance data, including outcomes and feedback from clients and other stakeholders, to identify factors contributing to successes and challenges.
Support team members in developing strategies to address gaps using the NIATx improvement process.
Provide input on researched best practices and industry standards which could be beneficial to operations.
Contribute to discussions between programs and fiscal to ensure accuracy of budget assumptions, projections and communication,
Participate in grant applications as needed to ensure all requirements are completed, all expenses are included, and the application effectively communicates our vision/project/goal of the grant.
Assist on strategic initiatives that will have a long-term impact on program quality and financial stability.