Technical Support Specialist

Available in Lincoln, NE or Remote (US)

ALLPLAN is a world leader providing innovative software solutions to support architects, civil engineers, building contractors, and facility managers in the planning, construction, and management of buildings and infrastructure projects.

As part of our aggressive growth strategy in the Americas, we are looking for a high-performing Technical Support Specialist to ensure we meet our new customer and revenue growth targets by providing great technical support. AEC industry knowledge is required for this position as you need to know the landscape of our customer's business.

 

What You Will Do

• Provide end to end technical support to existing customers, including installation, licensing, software usage, networking and broader implementation into the design workflow.
• Develop key customer relationships, leading to increased satisfaction and sense of value, thus increasing customer retention.
• Explain complex workflows and technology in simple, easy to follow terms.
• Leverage your industry knowledge in Architecture, Engineering and Construction to help and teach customers best practices for using Allplan software.
• Creation and maintenance of regional technical documentation (FAQs), how-to guides and videos, and promotional documentation
• Test and accurately log product issues or bugs with product development teams.
• Willingness to attend industry or product conventions with the possibility of presenting at events.
• Willingness to travel to company meetings or customer sites (< 10% travel)
• Be able to work both in the office and remotely with self?motivation and personal goal setting, without requiring regular supervision.
• Even though it is a mainly technical role, an understanding of sales and customer/market needs and how to grow and evolve in the market area will be essential to success.

Who You Are

• Someone who loves to communicate and takes joy in working directly with customers to solve their problems.
• A problem solver. You love the idea of breaking down the complicated and communicating back simple solutions that work for our customers.
• Punctual and timely. Time matters to our customers and we want it to be as equally as important to you.

Experience You Need

• Experience working as a precast detailer, rebar detailer or similar industry knowledge
• Knowledge of Building Information Modelling (BIM) in the North American market
• Knowledge of CAD tools (3D Preferred) such as Allplan, AutoCad, RebarCad, aSa Rebar, Revit and/or Tekla, ideally using the software from project initiation to handover.

Our Commitment to You

Our work environment offers all of the advantages of a small team where you get to know everyone, while being part of a global organization. These benefits include flexible time-off policies, comprehensive health, dental, vision, and life insurance, company-matched retirement plans, and more.

If you're seeking exciting challenges in the AEC (Architecture, Engineering, and Construction) industry, our Customer Success team offers this opportunity. Work with us if you want to help make great customer experiences specifically tailored for engineers, detailers, and fabricators who rely on our tools every day.

At ALLPLAN, we are dedicated to building and retaining a diverse workforce. We take pride in being an equal opportunity employer, ensuring our decisions are made without any bias towards race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Summary: Join ALLPLAN as a Technical Support Specialist, either in Lincoln, NE, or remote within the US. In this role, you will provide end-to-end technical support to clients in the AEC industry, develop key customer relationships, and create technical documentation. You'll need industry knowledge in Architecture, Engineering, and Construction, with experience in precast or rebar detailing and BIM. ALLPLAN offers a supportive work environment with competitive benefits and opportunities for career growth in the AEC sector. #TechnicalSupportSpecialist #AECIndustry #BIM #CADtools #CustomerSuccess #RemoteWork #AllplanCareers