At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The family success coach will serve as a direct care staff in a residential substance abuse treatment facility that serves women and children. This position provides on-site family services, including crisis intervention, counseling, skill building and advocacy. This is 24 hours a day, seven days a week program.

Compensation: between $17.95 and $21.40 per hour (wage is based on total years of relevant experience)
Work Schedule: 25 hours per week, Thursday and Friday 5:00 p.m. - 8:00 p.m., Saturday and Sunday 10:00 a.m. - 6:00 p.m.

MINIMUM QUALIFICATIONS

Associate degree in social services, child development or related field required.
Experience with residential services preferred.
Valid driver’s license, acceptable driving record

Essential Duties and Responsibilities

*Must be able to maintain a flexible, accessible, and responsive work schedule.
*Provide a range of concrete and advocacy services to family members that are consistent with the family’s values, learning styles, lifestyle, circumstances, and culture.
*Be aware of and respond appropriately to potential safety issues.
*Provide on-site education and skill building activities.
*Orients clients to program rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.
*Documents client activity, progress and needs per established record keeping procedure.
*Provide culturally and ethnically appropriate family services and intervention strategies.
*Utilize motivational enhancement and cognitive/behavioral strategies.
*Utilize a collaborative teaching approach.
*Use interventions with clients that are evidence based.
*Use effective strategies for engaging, defusing and de-escalating clients through collaborative problem-solving techniques.
*Assess ongoing support and service needs.
Solicit feedback and input from the family about all aspects of the intervention.
*Is dependable and punctual regarding scheduling and attendance.
Is prompt and accurate in completing all required reports, statistics, and other requirements.
Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency.
Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
Abides by all specific program and Agency procedures, policies, and requirements.
Develops personal and program related skills through participation in internal or external training opportunities including printed material and audio and/or video media.
*Creates, maintains, and shares as appropriate a dynamic self-care plan.
*Essential functions of this job are to be performed on company physical work site.
Performs other program related duties as assigned.
Abides by all specific program and agency procedures, policies and requirements.