Technical Analyst - FIS MBP

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience). We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products. It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking. JOB SUMMARY: We are seeking a highly skilled Technical Analyst with extensive experience in the FIS MBP ecosystem and Digital One application. This role is crucial for ensuring seamless integration and management of our systems, and it requires a proactive and structured individual who can navigate complex technical environments and drive impactful solutions. PRINICPAL DUTIES & RESPONSIBILITIES: Change Request Process: Coordinate enhancement requests with the product team and Financial Analyst, providing technical guidance for change requests. Serve as the primary point of contact for all change requests, ensuring they are evaluated from banking, technical, and business perspectives. System Integration: Collaborate closely with technology, product, and experience leaders to define integrations within core banking. Contribute to the implementation of core banking FIS solutions by collaborating with the product team. Define and document technical specifications of core banking FIS integrations used by Jenius Bank. Coordinate and facilitate core banking and Digital One integrations across Jenius initiatives from a technical perspective. Ensure timely receipt and integration of daily files from FIS, addressing and resolving any system integration issues that arise. Escalation Management: Act as the escalation point for daily operational issues, promptly addressing and resolving escalations to maintain smooth operations. Escalate blockers and issues to FIS and manage escalations effectively. Project Coordination: Serve as the day-to-day project coordinator, partnering with the FIS point of contact. Provide coordination and backup to the project release manager to ensure code releases for production incidents are tested and coordinated in lower environments and aligned with Sprint Releases. Coordinate UAT around defects in partnership with the Testing team. Compliance and Audit: Monitor, evaluate, and execute audit processes to ensure compliance with organizational standards and regulations. Agile Practices: Provide guidance and representation during Story Grooming, Standup, Sprint Planning, and Demo Sessions as needed. Make recommendations and direct improvements to the software development lifecycle process. Strategic Contribution: Contribute to the overall core banking solution strategy for digital bank implementation to meet the organization's business requirements. POSITION SPECIFICATIONS: 3+ years of experience in an Analyst role in Banking. Banking/Financial Services experience is a must. Experience with banking ecosystems and system integration. Proficiency in standard office software such as MS Office, Visio, and JIRA. Working knowledge of banking concepts, such as ACH/EFT processing, Deposits, Lending, and GL. Excellent verbal and written communication skills for audiences at various levels in the organization, e.g., executive management, individual contributors. Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management, and time management skills. Previous experience in an Agile environment for banking, financial services, or credit card services preferred. Bachelor's degree in computer science, information systems, business administration, or another related discipline. Solid skills in testing APIs using tools like Rest , Postman, and writing automation scripts for API tests. EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. CCPA DISCLOSURE Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at . Persons with disabilities may contact our Customer Contact Center toll-free at to request the information in this Notice in an alternative format.