Field Applications Engineer, Public Safety

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest public safety agencies on the planet to provide the solutions that enable them to overcome their most pressing crime, crash and fire scene challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

We are seeking an experienced Field Applications Engineer in the Mid- Western region. Primary location is Ohio, Michigan, Kentucky & Illinois. In this role, you will enhance the sales process and provide application specific support at customer locations including troubleshooting, initial equipment setup and technical demonstrations of hardware and software products and provide training and certification exams to customers, guided by precedent and working within the limits of established policies.

How you will make a

• Apply FARO products as solutions to customer needs, within defined segment
• Work directly with Account Managers as a pre- and post-sales technical resource for engagements with customers.
• Conduct scripted in-person and web-based demos for FARO's suite of software and hardware solutions, within defined segment
• Conduct both in-person and web-based standard customer training for a selection of FARO's suite of software and hardware solutions, within assigned segment(s)
• Work closely with Customer Support team to solve customer issues
• Attend trade shows and conferences as a technical resource and provide product demonstrations
• Utilize per FARO's policies and procedures, to manage customer relationships, tasks and events
• Travel within defined geographic responsibility, 75% or as needed, as required for customer visits, demonstrations, trade shows, company events and other cases

This position requires

• Bachelor's degree in engineering, Software, Computer, Forensics or related criminal justice investigations, crash investigation, fire investigation fields, or equivalent experience
• Experience working in a virtual 3D environment (CAD, CAM, CAE, point clouds, additive manufacturing, automation, etc.)
• Excellent understanding of FARO SCENE and FARO Zone 3D Advanced Software
• Ability to present technical information in an understandable manner
• Strong analytical and problem solving skills
• Demonstrated presentation skills with the ability to present technical information in an understandable and engaging manner
• Commitment to delivering outstanding customer experience
• Preference given to experience in one of FARO's primary segments - 3DM, Public Safety Analytics and/or AEC

What FARO can offer you:

FARO has excellent benefits for you and your family. We not only care for our employees but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

• A competitive paid time off bank and paid holidays
• Medical, dental, life and AD&D insurance plans
• Pre-tax flex spending accounts for medical and dependent care
• 401K with employer match
• Tuition reimbursement and training opportunities
• Wellness fairs
• Frequent lunch and learns to help educate employees about issues affecting their lives
• Other employee events

Inclusive

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

FARO is an equal opportunity employer and provides equal opportunities to all employees and applicants for employment. FARO is a government contractor and will take affirmative action as called for by applicable laws and Executive Orders.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.